Cancellation, Return & Shipping Policy

Thanks for shopping at www.smarthomemart.in

 

If you are not entirely satisfied with your purchase, we’re here to help.

 

Cancellation

Order once placed can be cancelled immediately after booking, before shipping, after shipping or on delivery.  The buyer refusal to the delivery will be deemed as cancellation. If the order is cancelled after the product is shipped then to & fro shipping charges are payable by the buyer. Once delivered, there will be no cancellation and the product shall be handled as per replacement policy.

 

Replacements

The replacements can only be sought in case of manufacturing defect as per the warranty terms of the manufacturer.

 

As a matter of policy the items once delivered will only be eligible for replacement within 07 days of delivery date to the customer subject to specific information if displayed for the product at the time of buying.

 

Your item need to have the receipt or proof of purchase.

 

 

Return & Refunds

As a matter of policy no product shall be eligible for return/refund except in case of any such information displayed against such product at the time of purchase.

 

Once return is requested our support  team will ascertain the cause and approve the return process.

 

Once we receive your item, the product will be inspected physically. The refund shall be approved or rejected accordingly.  Decision shall be binding and final in this regard. The return must  meet the warranty terms.

 

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

 

Goodwill Return

The Seller may approve a return/replacement/refund as  a goodwill gesture at his sole discretion.

 

Shipping

Every Product’s delivery varies as per Seller and the distance involved. Product delivery time will be mentioned in every product depending on the vendor you choose.

For all products except few DIY/Standalone products, we will display you the list of vendors who are near to you. Order of vendors will be from Nearest to farthest (only the list of vendor will be displayed who are shipping to your location). You have full access to choose the vendor depending on your choice.

While we shall strive to ship all items in your order together, this may not always be possible due to product characteristics, or availability. However, we will inform you before doing it.

 

For some Products which qualifies in the Categories of DIY/Stand alone we will choose reputed courier partner to ensure your order reached you in fastest time and in good condition.

 

After you place your order, our vendors start to process your order which may take upto 2-4 working Days. This may change based on some force Majeure conditions like current COVID situation.

 

For Home Automation Projects

Once you placed an order, our vendor will start to process your order. After delivery you are free to schedule the installation/integration as per your convenience and availability of executive.
Please note that Installation/Integration may take time according to your Construction plan and available System Integrators.

 

You may track the shipping status of your order on our website, by clicking at Track your Order section.

 

If you have any concern or query related to your shipment you may reach out at our support team by writing a mail on support@smarthomemart.in or Call us at +917717743381 (9:00 am to 9:00 pm).

 

Limits Of Responsibility:

We accept no responsibility for improper installation of products. Electrical polarity must be properly observed in hooking up electrical components.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Contact Us

 

If you have any questions on how to return your item to us, contact us at sales@smarthomemart.in

 

We reserve the right to modify this policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

 

Last updated : 30 Sep 2020

Brands